Vita! Vita!

E.P. La Bruyere
Dallas, TX

A Louisiana Economic Refugee in Texas. Certifiable, Honest and “Integret” product of Louisiana Public Education. Once the Token Conservative at a college radio station.

Currently seeking employment as a teacher, grades 4 through 8.

Texas Teachers Alternative Certification Program
Immediately eligible for Probationary Certificate
HQ by passing TExES tests 116 ,111, 131 & 154 (Science 4-8, Generalist 4-8, English Language Arts and Reading 8-12 and ESL Supplemental )

10+ years in Contact Center Operations and Workforce Management

Accenture (Nov., 2003 – May 2010)
Forecast Specialist:

  • Recruited cold, based on silly web resume.
  • Created demand forecasts for major client projects and contact centers in multi-vendor and multi-site networks.
  • Managed vendors to execute forecast plan and meet contracted service level obligations.

Providian  Financial (Jan., 2000 – Nov., 2003)
Forecasting and Scheduling Analyst:

  • Created demand forecasts and schedules for credit card provider in multi-site network.
  • Implemented Workforce Management processes for email and mailroom operations.
  • Migrated from TCS Series 5 (Aspect eWFM) to IEX TotalView.
  • Acted as local Point of Contact for Scheduling Manager and for IEX technical support issues.

Stream  International (Aug., 1995 – Jan., 2000)
Schedule Analyst, Technical Lead/Client Liaison, Mentor and Tech Support:

  • Negotiated technical and support boundaries with major ISP client.
  • Worked with clients and managers to standardize quality measurements.
  • Trained Tier 2 Support agents to provide coaching and feedback to phone agents.
  • Performed workforce managment duties using Pipkins Maxima Advantage.
  • Transitioned scheduling duties Resource Desk Agents, resuing need for seperate Schedule Analyst.
  • Assumed business segment forecasting role for major hardware manufacturing client.

Louisiana Office of Community Services (Jan., 1994 – Aug., 1995)
Contracted Computer Specialist:

  • Provided end-user support and developed uses and training for software packages in regional office of state agency.

Louisiana Tech University, English Dept. (1993)
Graduate Assistant:
Taught one section of Preparation for College English

Education:

Louisiana Tech University:

  • Industrial/Organizational Psychology, MA, (May, 1995)
  • Technical Writing, BA, ( Nov., 1992)

Student Organizations:

Society for Human Resource  Management: former Student Member
Society for Technical  Communication: former Student Member
Data Processing  Management Association: former Student Member and Louisiana Tech Student  Chapter President
Radio Tech: former Executive Staff  member and volunteer Disc-Jockey

  • Token Conservative at the Louisiana Tech College Radio Station
  • Elected to the Executive Board of KLPI – Radio Tech as the Engineering Director (WQ 1990 -SQ 1992)
  • Participated in the planning of all station operations
  • Oversaw maintenance and proper use of equipment
  • Answered technical inquires from the public and the FCC
  • Produced and hosted the weekly Blues Show
  • Wore Socks

Certifiable:

EDWARD P. LaBRUYERE, III IMMEDIATELY ELIGIBLE FOR PROBATIONARY CERTIFICATION
Dallas, Texas, 15 June 2010 — Edward P. La Bruyere has completed all TEA “pre-service” requirements through participation in A+ Texas Teachers Alternative Certification Program.  Mr. La Bruyere is Highly Qualified (HQ) by virtue of passing the Generalist 4 – 8 exam.

Dallas, Texas 29 July 2010 — Mr. La Bruyere has added Science HQ status to his certification eligibility by passing the Science 4 -8 exam.

EDWARD P. La  BRUYERE, III HAS BEEN BEADED
Dallas, Texas, 31 August June 2009 — Edward P. La Bruyere has been awarded his beads for successful completion of the Wood Badge for the 21st Century, BSA Wood Badge Leadership Training Program (Course 85, circle 10).

EDWARD P. La  BRUYERE, III PASSES HUMAN RESOURCES  CERTIFICATION INSTITUTE EXAM
Dallas, Texas, 31 May 1996 — Edward P. La Bruyere recently passed  the Human Resource Certification Institute’s (HRCI) Professional in Human Resources  (PHR) exam.

HONEST & “INTEGRET:”

Mr. La Bruyere has been awarded

  • Honesty and Integrity Key (High School Honor, 1988)
  • Eagle Scout (1986)
  • Order of the Arrow,  Vigil  membership (1989)

He maintains membership in the Knights of Columbus and the Boy Scouts of America.

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